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130003 - Problem Solving & Decision Making

Duration

1 Day

Introduction

This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions.

Workshop Outline

Solving Problems

  • What is a Problem?
  • Steps in Defining a Problem

Brainstorming Metaplan

  • Metaplan Equipment
  • Metaplan Technique

Your Mind Is Better Than You Think!

The ‘Fishbone Diagram’

Force-Field Analysis

  • The Steps in Applying Force-Field Analysis

The Six Thinking Hats

  • Why Hats?
  • Use of the Hats Other Ideas for Solving Problems

Use all Your Senses

  • Switch Off - Let it Simmer
  • Use Music or Nature to Relax
  • Sleep on it

Decision Making

  • What is a Decision?
  • The Decision Process
  • Style and Intuition
  • Systematic Approach
  • Intuitive Approach
  • Indecisiveness

Tools of the Trade

  • Decision Analysis

Group Decision-Making

  • Ten Decision Life-Savers

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