130006 -
Essential Management Skills
Duration
1 Day
Introduction
This 1-day course aims to discuss, understand and practice some of
the essential management skills needed to operate in today’s working
environment. This course contains several consolidation exercises.
Workshop Outline
Introduction to Management
- What is management?
- What is effective management?
Leadership and/or Management
- What is leadership?
- Basis of good leadership
- Leadership versus management
Creating Trust and Openness
- Values of trust and openness
- Johari Window
- Self disclosure
Setting Objectives and Achievable Outcomes
- SMART objectives
- Setting SMART objectives
- Establishing evidence procedures
Communication Skills
- Active Listening
- Questioning Techniques
- Significance of non-verbal communications
- Observation techniques
- Motivation
- Approaches to motivation
- Motivational tools
- Feedback Skills
- Giving and receiving feedback
- Feedback rules
Coaching and counseling skills
- Difference between coaching and counseling
- Importance of coaching
- Coaching ideas
Dealing with poor performers
- Collecting evidence
- Classifying evidence
- Setting out the interview
- Creating an improvement plan
Action Planning
- Individual action planning
top of page |
